Assistant Spa Manager

Full-Time

Description

TITLE: Assistant Spa Manager

REPORTING RELATIONSHIP:

Reports directly to the Spa and Fitness Director

OVERVIEW:

As an Assistant Spa Manager, you will be responsible for managing the day-to-day activities of the spa, supervising staff, and ensuring that all guests receive exceptional service. Your role will involve coordinating with various departments, maintaining high standards of cleanliness and safety, and implementing strategies to enhance customer satisfaction and revenue. The ideal candidate will have strong leadership skills, a passion for wellness and relaxation, and the ability to create a welcoming and professional environment for both guests and employees.

JOB SUMMARY:

•  Supervise daily operations of the spa to ensure smooth functioning.
•  Manage and train spa staff, including therapists and receptionists.
•  Ensure high standards of cleanliness, safety, and customer service.
•  Handle scheduling and staff assignments to optimize efficiency.
•  Monitor inventory levels and order supplies as needed.
•  Address customer complaints and feedback professionally.
•  Collaborate with management to develop promotional strategies.
•  Ensure compliance with health and safety regulations.

QUALIFICATIONS:

• Prior Management experience, knowledge, and understanding of running a full service spa preferred.
• A passion for people and sales, high level of enthusiasm and demonstrated ability to balance coaching/mentoring with discipline required.
• Additional requirements include excellent oral and written communication skills and excellent organizational skills.
• The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteous manner is essential.
• Demonstrated, capable leadership is essential. Reliable transportation is mandatory.

PHYSICAL REQUIREMENTS:

Although this position is not necessarily one that is physically strenuous, there will be occasions to lift cartons of merchandise from 30 to 50 lbs. Applicants should be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty.

Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our team members, guests and customers, communicating with them in a warm, friendly, and courteous manner at all times.

NOTE: The above declarations are not intended to be an "all-inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This document is not intended to be and does not constitute any form of employment contract or agreement.