Director of Housekeeping

Full-Time

Known for its colorful murals, art deco, hip vibe and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened  in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool that has an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There is a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that converts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness room, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood has interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which features graffiti and artwork by local Miami-based artists.

The Director of Housekeeping is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping department. This role will focus on ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed Arlo standards.

Responsibilities And Authorities

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty & integrity.
• Employs excellent employee relations and team building skills.
• Maintain open communication with Housekeeping Managers and all other departments.
• Adhere to hotel Health and Safety guidelines.
• Conduct and participate in pre-shift meetings.
• Work under pressure in a fast paced environment.

• Report immediately any accident and/or incident which may occur while at work.
• Ensure overall consistency and efficiency of the Housekeeping department.

Specific Duties

• Supervises housekeeping staff: hiring, performance evaluations, training and development. With the assistance of People Services, termination.
• Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E and cleaning supplies).
• Assists Assistant General Manager in the development of the department’s annual budget. Monitors performance against plan.
• Enforces Policies and Procedures.
• Schedules team members according to labor standards and forecasted business levels.
• Prepares daily assignments for all housekeeping team members.
• Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
• Maintains a high level of cleanliness quality based on hotel objectives.
• Manages the Lost & Found Program.
• Ensures guest satisfaction; addresses guest issues and/or any correspondence.
• Keeps control of daily financial reports; updates check books and balances profit and loss at the end of each month.
• Controls costs, as well as labor costs, improving departmental revenues.
• Orders and receives supplies, ensuring an adequate inventory level.
• Conducts and monitors Housekeeping payroll.
• Monitors labor and payroll costs.
• Ensures all hotel housekeeping standards are trained to all housekeeping team members. 
• Coaches and develops team members when needed.
• Maintains a deep cleaning program.
• Conducts monthly departmental meetings.
• Establishes a strong relationship with the Engineering Department for any repairs needed. (add similar)

Requirements

• College Degree in Hospitality or related field preferred.
• Three to five years of experience in Housekeeping Management capacity.
• Ability to multi-task, work in fast paced environment and have a high level attention to detail.
• Strong verbal and written communication skills.
• Maintain positive and productive working relationships with other team members and departments.
• Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets. (add similar)
• Physical Abilities:
  • Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
  • Reaching overhead and below with the knees, including bending, twisting, pulling and stooping