Floor Manager

Full-Time

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Floor Manager.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

Known for its colorful murals, art deco, hip vibe and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and is home to Arlo Hotel.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool that has an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There is a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space concerts into two flex spaces, interior bar with lounge spaces, a fitness room, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood has interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which features graffiti and artwork by local Miami-based artists.

The role of the Floor Manager is to assist and support the Restaurant General Manager in the overall operations of the Food & Beverage outlets.

Responsibilities And Authorities

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences.
• Coordinates and multi-tasks job duties in an active environment

Specific Duties

• Assists Restaurant General Manager in training and developing management and staff.
• Schedules some or all front of house departments.
• Submits and verifies payroll for front of the house staff.
• Develops training documents, menu descriptions and service documents for front of house staff.
• Discuss hiring needs with Restaurant General Manager and People Services and assists in the interviewing and hiring process.
• Coordinate interviews with applicants as necessary.
• On boards and creates training programs for new hires.
• Prepare daily and seasonal staff training classes.
• Design and implement new tools and procedures to improve service as necessary. 
• Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions.
• Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc. 
• Ensure that all health department standards are being upheld daily.
• Has awareness and understanding of the restaurant P&L and implements plans to increase profit margin by controlling labor and operating costs.
• Ensures a high level of guest satisfaction and cultivates return business.
• Develops and upholds restaurant standard operating procedures.
• Meets guests and develops relationships to manage the restaurant from a promotional angle.
• Develops and upholds restaurant standard operating procedures.
• Upholds all People Services best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.
• Follows and ensures compliance of all Arlo Hotels policies and standard operating procedures as outlined in the Employee Handbook.
• Acts as an ambassador to Arlo Hotels Culture.  

Requirements

Certifications

• Florida Food Handler Manager Certification

Knowledge

• Minimum two (2) years of experience in F&B Management or similar roles.