Description

Key Responsibilities:

Guest Service:
- Provide exceptional guest service, ensuring guests are satisfied with their dining experience.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Ensure all servers are attentive to guests' needs, including food and beverage service.
Team Leadership:
- Lead, coach, and mentor a team of servers, ensuring high levels of professionalism and customer service.
- Conduct pre-shift meetings to communicate daily specials, menu changes, and other important information.
- Assign server sections and manage the flow of the dining room to ensure efficient service.
Operational Support:
- Collaborate with the kitchen staff to ensure that food orders are correct and timely.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.
- Ability to lift and carry items up to 25 lbs.
- Knowledge of food and beverage pairings.
Training & Development:
- Assist in the directing new servers, ensuring they understand menu items, and service protocols
- Provide ongoing feedback to servers, helping them improve their performance and guest interactions.
Administrative Duties:
- Participate in team meetings and contribute to discussions on service improvements.

Requirements and skills

Proven Restaurant Leadership Server and Waitress experience.
Hands-on experience in cashier duties.
Attention to cleanliness and safety
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy
High school diploma is a plus but not required

Isla Bella Beach Resort

Setting a new standard for modern luxury resorts in the Florida Keys, Isla Bella Beach Resort boasts 24 stunning oceanfront acres with exquisite white sand, vibrant blue sea and ocean views everywhere you go.

Isla Bella Beach Resort boasts over a mile of waterfront property. Each brilliantly designed room and suite has a breathtaking ocean view and an expansive outdoor terrace from which to take it all in. Our exceptional dining, beautiful beach bar shaded by palm trees, five fantastic pools and access to world-class fishing and adventure all signal the arrival of a new era in the Keys.