Description
DUTIES & FUNCTIONS
Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage. Ensure credit card system reconciles to daily transaction lists. Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards. Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner. Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay. Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed. Identify, solicit, and sign up potential reward members (if applicable). Maintain and market promotions and guest programs. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Follow all cash handling and credit policies. Use proper two-way radio and phone etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain a clean work area. Fill in and support coworkers and team as needed to ensure efficient operation. Have knowledge of emergency procedures and assist when needed. Perform duties, special assignments and projects as requested by management.QUALIFICATION STANDARDS
General Requirements
Must be local to Key West or within driving distance to the resort – we do not offer employee housing. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Ability to attend to guests, associates and management in an attentive, friendly, courteous and service-oriented manner which requires strong customer service as well as written and oral communication skills. Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.Full-time employees are eligible for company benefits including PTO, medical, vision, and dental insurance, and 401K with employer match.
