Description

Managing Banquet Operations

Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

Applies knowledge of all laws, as they relate to an event.

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards, policies, and procedures.

Maintains established sanitation levels.

Manages departmental inventories and maintains equipment.

Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the Banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Education and Experience

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Isla Bella Beach Resort

Setting a new standard for modern luxury resorts in the Florida Keys, Isla Bella Beach Resort boasts 24 stunning oceanfront acres with exquisite white sand, vibrant blue sea and ocean views everywhere you go.

Isla Bella Beach Resort boasts over a mile of waterfront property. Each brilliantly designed room and suite has a breathtaking ocean view and an expansive outdoor terrace from which to take it all in. Our exceptional dining, beautiful beach bar shaded by palm trees, five fantastic pools and access to world-class fishing and adventure all signal the arrival of a new era in the Keys.