Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Delray Beach I-95

Retreat to the comfort of our Delray Beach, FL, hotel

Find relaxation at Fairfield Inn and Suites Delray Beach I-95. Our contemporary hotel on Atlantic Avenue in Delray Beach is located in a city known as Americas Village by the Sea and Most Fun Small Town in the United States by Rand McNally, USA Today. Located near the Delray Tennis Center, the Historical Pineapple Grove Arts District, Boca Raton, Atlantic Ave attractions and the Atlantic Ocean at Delray Beach our hotel is conveniently located near a local shuttle service to local attractions. Unwind in spacious hotel rooms and suites featuring homelike amenities such as complimentary WiFi, luxury bedding and LCD-screen TVs. After a refreshing nights sleep start the day with our free breakfast serving all your morning favorites. Maintain your exercise routine in our 24 hour fitness center or relax by our outdoor pool. Our two meeting rooms are perfect for a board meeting or social event. You will find the comfort you want and the amenities you need all here at our hotel in Delray Beach FL on Atlantic Avenue.