Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop hotel team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum 1-3 years of front office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Delray Beach I-95

Retreat to the comfort of our Delray Beach, FL, hotel

Find relaxation at Fairfield Inn and Suites Delray Beach I-95. Our contemporary hotel on Atlantic Avenue in Delray Beach is located in a city known as Americas Village by the Sea and Most Fun Small Town in the United States by Rand McNally, USA Today. Located near the Delray Tennis Center, the Historical Pineapple Grove Arts District, Boca Raton, Atlantic Ave attractions and the Atlantic Ocean at Delray Beach our hotel is conveniently located near a local shuttle service to local attractions. Unwind in spacious hotel rooms and suites featuring homelike amenities such as complimentary WiFi, luxury bedding and LCD-screen TVs. After a refreshing nights sleep start the day with our free breakfast serving all your morning favorites. Maintain your exercise routine in our 24 hour fitness center or relax by our outdoor pool. Our two meeting rooms are perfect for a board meeting or social event. You will find the comfort you want and the amenities you need all here at our hotel in Delray Beach FL on Atlantic Avenue.