Host - Dogon

Full-Time

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

Position Objective

As a Host/ Hostess at Dogon in Salamander DC, you will be the first point of contact for our guests, providing exceptional service and creating a warm and welcoming atmosphere. Your professionalism, attention to detail, and gracious demeanor will set the tone for our guests' dining experience, with a commitment to maintaining the standards required for a Forbes Five Star rating and upholding the hotel's reputation for excellence. 

Essential Job Functions

Guest Reception & Greeting

Welcome guests as they arrive at the restaurant with a warm and friendly demeanor. Escort guests to their tables, ensuring their comfort and satisfaction throughout their dining experience. Always maintain a professional appearance and demeanor. Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.

Reservation Management: Manage restaurant reservations effectively, ensuring accurate bookings and seating arrangements. Coordinate with the restaurant manager and staff to accommodate special requests and preferences. Utilize the reservation system to optimize table turnover and guest satisfaction.

Knowledge Base: Possess a thorough understanding of all food and beverage menu offerings and offers/ promotions to answer any guest questions. Must also have a complete knowledge and understanding of the Host steps of service, restaurant concept, various hotel information, and Salamander DC service standards.

Host Stand Set Up And Presentation

Set-up host stand and restaurant entrance according to established standards, ensuring that all elements are meticulously arranged to enhance the first impression for all guests. All areas of the host stand, and entry way must always be kept clean and tidy, this list includes and is not limited to the entry rug, host stand top, glass doors, etc.

Hospitality And Guest Relations

Foster positive relationships with guests by providing personalized service and attention to detail. Anticipate guests' needs and exceed their expectations to create memorable dining experiences. Thank guests for choosing our restaurant and encourage them to return in the future.

Problem Resolution

Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction that are in line with hotel policies. Escalate any unresolved issues to the restaurant manager or appropriate department for further assistance. 

Communication And Coordination

Effectively communicate with the restaurant staff to ensure smooth operations and timely service. Collaborate with all service professionals and management to anticipate and address guest needs.

Compliance

Adhere to all union regulations, hotel policies, and relevant health and safety guidelines to maintain a safe and compliant work environment.

Continuous Improvement: Participation in regular training sessions and workshops to enhance your skills and knowledge is mandatory. Attendance to and participation in the daily pre-shift meetings are mandatory, for each scheduled shift that applies.

Other Duties

Perform various daily opening and closing, weekly, and monthly side duties as assigned by the MOD. In addition to performance of the essential functions, this position may require you to perform a combination of supportive tasks, to be solely determined by the manager based upon the requirements of the restaurant/ hotel. Understand how to operate the equipment used in the restaurant and to protect all assets in the restaurant and the hotel.

Qualifications

• Previous experience in a similar role in a high-end restaurant or hotel environment preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. Excellent customer service skills are a must.
• Strong attention to detail, organizational skills, and a commitment to delivering exceptional service.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Flexibility to work evenings, weekends, and holidays as required.
• Professional appearance and demeanor.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.