In Room Dining Agent

Position Objective

Takes food and beverage order over the telephone system and records order on ticket for In Room Dining department. Adhere and follow F&B culture and vision in accordance to F&B core values.

Essential Job Functions

• Records order and time received on ticket to ensure prompt services.
• Suggests menu items and substitutions for items not available. 
• Answers questions regarding food, beverage or service.
• Accurately inputs order into MICROS Systems and verifies it was received by the kitchen. Is available to answer any questions from the Expeditor. 
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Collects all credit card vouchers and cash for services and keeps records of all transactions. 
• Accept dining reservations and assist guest with special event reservations.
• Arrange parties or special services for diners

Education/Experience

• Must be 18 years of age or older. 
• High school diploma or equivalent required

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process. 
• Requires good communication skills, both verbal and written. 
• Must possess basic computational ability 
• Must possess basic computer skills. 
• Knowledge of the appropriate table settings and service ware. 
• Ability to describe all menu items, prices and methods of preparation. TSA should use suggestive selling techniques to encourage the guests to choose items that are house specialties. 

Physical Demands

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for a minimum of 4 hours in length. Walking and standing are required for the majority of the work day and possibly for 4 hours or more. 
• Must be able to push or pull up to 250 lbs., product cart, and bend at the knee to check bars frequently. 
• Must be able to walk up and down stairs throughout the day. 
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. 

Work Environment 

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.