Conference Services Manager

Full-Time

We are seeking an experienced and organized individual to join our team as a Conference Services Manager. The Conference Services Manager will support all aspects of conference and event planning and execution, ensuring a seamless, successful and luxurious experience for our clients.

Essential Job Functions

• Develop and maintain relationships with vendors, suppliers, and other partners to ensure the highest quality service for our clients. 
• Collaborate with clients to understand their conference needs and objectives and provide customized solutions to meet their goals.
• Plan and coordinate all logistical aspects of conferences and events, including menu selection, catering details, audiovisual equipment, timelines, Group rooming lists and transportation.
• Create and manage detailed budgets for conferences, ensuring adherence to financial goals. Maintain a current detailed account of groups performance both in sleeping rooms and food and beverage. 
• Oversee on-site execution of conferences, providing support and troubleshooting as needed.
• Evaluate conference services performance and implement improvements to enhance the overall guest experiences.
• Create out-of-the box guest experiences and be a pivotal force in enhancing the hotel’s offerings.

Qualifications

• At least two years event planning experience required. Hotel event experience recommended.
• Basic knowledge of event planning systems including Social Tables, Delphi, Outlook, or similar programs recommended.
• Ability to develop and maintain relationships with vendors, suppliers, and other partners to ensure the highest quality service for our clients. 
• Collaborate with clients to understand their conference needs and objectives and provide customized solutions to meet their goals.
• Plan and coordinate all logistical aspects of conferences and events, including menu selection, catering details, audiovisual equipment, timelines, Group rooming lists and transportation.
• Create and manage detailed budgets for conferences, ensuring adherence to financial goals. Maintain a current detailed account of groups performance both in sleeping rooms and food and beverage. 
• Oversee on-site execution of conferences, providing support and troubleshooting as needed.
• Evaluate conference services performance and implement improvements to enhance the overall guest experiences.
• Create out-of-the box guest experiences and be a pivotal force in enhancing the hotel’s offerings.
• Ability to work in a team environment and collaborate with multiple departments on a daily basis.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Benefits

• Paid Time off / Vacation
• Holiday Pay
• Sick Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Flexible Spending Account
• 401(k) Savings Plan
• Paid Maternity, Paternity and Adoptive Parent Leave
• Short Term Disability Insurance
• Long Term Disability Insurance
• Supplemental Insurance (Accident, Cancer, Life, AD&D)
• Direct Deposit
• Company Paid Uniforms
• Recognition Programs & Rewards
• Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
• Discounted Parking 
• Tuition Reimbursement