Food Runner

Position Objective

As a Food Runner at Dogon in Salamander DC, you will play a crucial role in ensuring the smooth and efficient delivery of food to our guests. Your attention to detail, sense of urgency, and commitment to delivering exceptional service will contribute to an outstanding dining experience for our guests. You will uphold and maintain the standards required for a Forbes Five Star rating and sustain the hotel's reputation for excellence.

Essential Job Functions

Food Delivery And Presentation

Retrieve prepared dishes from the kitchen and ensure they are properly plated and presented according to restaurant standards. Coordinate with kitchen staff and servers to ensure timely delivery of food to the appropriate tables and guests. Handle food with care and attention to detail to maintain presentation and quality standards.

Knowledge Base: Possess a thorough understanding of all food options and offers/ promotions to answer any guest questions. All table and seat numbers must be memorized to not auction off food at the table. Must also have a complete knowledge and understanding of the restaurant concept, various hotel information, and Salamander DC service standards.

Expo Set Up And Presentation

Set-up expo area according to established standards, ensuring that all elements are meticulously arranged for ease of service. All areas of the expo must always be kept clean and tidy, this list includes and is not limited to the floor, countertop, anywhere in guest line of vision, etc.

Hospitality And Guest Relations

Foster positive relationships with guests by providing personalized service and attention to detail. Anticipate guests' needs and exceed their expectations to create memorable dining experiences. Thank guests for choosing our restaurant and encourage them to return in the future.

Quality Assurance

Conduct visual inspections of plated dishes to ensure accuracy, presentation, and adherence to quality standards before delivery to guests. Alert kitchen staff or management to any issues or discrepancies in food preparation or presentation.

Communication And Coordination

Maintain open and effective communication with kitchen staff, servers, and other team members to ensure efficient workflow and guest satisfaction. Relay any special requests or dietary restrictions to the appropriate staff members to ensure guests' needs are accommodated.

Compliance

Adhere to all union regulations, hotel policies, and relevant health and safety guidelines to maintain a safe and compliant work environment.

Continuous Improvement: Participation in regular training sessions and workshops to enhance your skills and knowledge is mandatory. Attendance to and participation in the daily pre-shift meetings are mandatory, for each scheduled shift that applies.

Other Duties

Perform various daily opening and closing, weekly, and monthly side duties as assigned by the MOD. In addition to performance of the essential functions, this position may require you to perform a combination of supportive tasks, to be solely determined by the manager based upon the requirements of the restaurant/ hotel. Understand how to operate the equipment used in the restaurant and to protect all assets in the restaurant and the hotel.

Qualifications

• Previous experience in a similar role in a high-end restaurant or hotel environment preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. Excellent customer service skills are a must.
• Strong attention to detail, organizational skills, and a commitment to delivering exceptional service.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Flexibility to work evenings, weekends, and holidays as required.
• Professional appearance and demeanor.

Physical Requirements

• Most work tasks are performed indoors. The temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for most of the workday and possibly for 8 hours or more. Stamina to maintain energy and focus during busy shifts.
• Manual dexterity to handle tableware, glassware, and other dining utensils with precision as well as operating all necessary equipment.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Work Environment

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.