Director of Banquets

Full-Time

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

Position Objective

The Director of Banquets is responsible for ensuring the efficient and seamless operation of all banquet functions. The role requires close coordination with the union, adhering to established contracts, and fostering a positive relationship between management and union members.

Essential Job Functions

Operational Management: 

• Oversee all aspects of banquet operations, ensuring events run smoothly and guest satisfaction is achieved.
• Work closely with the sales and catering teams to review and implement event orders.
• Ensure that set-up, service, and tear-down of events adhere to the hotel’s standards

Union Relations

• Maintain open communication with union representatives, addressing concerns promptly and professionally.
• Ensure adherence to union contract provisions, rules, and regulations.
• Participate in union meetings as needed and work on resolving any disputes or grievances in collaboration with HR

Staff Management

• Lead, train, and mentor banquet staff, ensuring they understand and adhere to hotel and union standards.
• Schedule staff according to event needs, ensuring compliance with union rules regarding shifts, breaks, and overtime.
• Handle performance evaluations, disciplinary actions, and any other staff-related concerns in accordance with union agreements.

Financial Management

• Monitor the banquet budget, ensuring cost control and maximizing profitability.
• Work with the procurement team to manage inventory and order necessary supplies.
• Ensure proper billing for events and collaborate with the finance department for accurate revenue tracking.

Client Relations

• Establish and maintain positive relationships with clients, ensuring their needs are met and expectations exceeded.
• Handle client feedback and address any concerns promptly and professionally.

Safety and Compliance

• Ensure all operations comply with local, state, and federal regulations.
• Promote a safe working environment, ensuring staff adhere to safety procedures and protocols.

Qualifications

• A minimum of 5 years of experience in a similar role, preferably in a unionized hotel environment.
• Strong understanding of union regulations and contract stipulations.
• Exceptional leadership and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving skills and customer service orientation.
• Proficient in hotel management software and MS Office.

This job description outlines the core responsibilities of the Director of Banquets. It is not exhaustive, and duties may vary depending on hotel operations and event complexity.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.