Sales Manager

Full-Time

Our Company

Brand And Strategy Understanding

• Learn and understand the hotel brand and its strategy to effectively represent it to clients.

Customer Loyalty & Service Excellence

• Drive customer loyalty by ensuring service excellence in all customer interactions.

Account Management & Revenue Maximization

• Manage and grow business travel accounts, focusing on maximizing revenue opportunities.
• Upsell hotel services and guest accommodations at every opportunity.

Negotiation & Group Business Management

• Negotiate group business, including guest room rates, meeting room rentals, and hotel services, ensuring revenue goals are met.

Sales Process

• Oversee all aspects of solicitation, closing, and follow-up communications with clients.
• Ensure accurate documentation of all bookings and lost business in the sales system.

Lead Generation & Networking

• Actively source new accounts through various channels such as cold calls, telemarketing, emails, and in-person meetings.
• Build and maintain a target list of accounts and communicate updates with the Director of Sales (DOS).

Event Participation & Local Networking

• Attend property-specific receptions, conduct sales blitzes, and participate in local industry events to generate leads.
• Build relationships with local businesses and industry associations.

Market Intelligence

• Stay informed about market trends, competitors, and industry changes.
• Maintain relationships with competitors to understand market dynamics.

Client Interaction & Proposals

• Conduct tours for potential clients, respond promptly to inquiries, and submit accurate proposals and information.

Sales Goal Achievement

• Consistently meet or exceed set sales targets, revenue goals, and activity benchmarks.

Travel & Trade Show Participation

• Represent the hotel at trade shows, attend local market sales trips, and build relationships with feeder cities.

Other Duties

• Perform additional tasks to support overall business objectives as needed.

Skills And Qualifications

• Strong negotiation and communication skills.
• Experience in sales within the hospitality industry, particularly group business and corporate accounts.
• Ability to build and maintain relationships with clients, local businesses, and industry partners.
• Knowledge of sales systems and SOP (Standard Operating Procedures) for tracking bookings and sales activities.
• Ability to multitask, organize, and follow up on sales leads.

Outgoing Personality

• The ability to engage with clients, partners, and colleagues in a friendly, approachable manner. Being outgoing helps build relationships and generate new business.

Professional Appearance And Demeanor

• Maintaining a polished, professional image is crucial in this role, especially since you are representing the hotel to clients, prospects, and other stakeholders.

Collaborative Team Player

• The ability to work well with the hotel’s service team, ensuring customer service excellence. This collaborative approach ensures the smooth execution of group events and meetings and helps maintain a positive experience for guests.

Clear Communication Skills

• Both written and verbal communication must be clear, concise, and effective, whether drafting proposals, communicating with clients, or collaborating with internal teams.

Achievement Oriented Sales Mindset

• A strong track record of achieving sales goals and delivering results. This includes setting clear targets and consistently meeting or exceeding them.

Proactive Sales Approach

• Being assertive and fast-paced in pursuing new sales opportunities. Proactivity is key to anticipating client needs, finding new business prospects, and closing deals quickly.

Excellent Time Management

• The ability to prioritize tasks, manage schedules efficiently, and meet deadlines, especially when juggling multiple leads and accounts.

Revenue Management Strategy Awareness

• Understanding Revenue Management strategies and how to align sales efforts with room pricing, booking trends, and market demand.

Flexible Work Hours

• Willingness to work outside of the typical 9-to-5 schedule, which may include evenings, weekends, or holidays. The role demands flexibility, particularly for site visits, meetings, and attending events.