Reservation / Sales Agent

Full-Time

Hotel Reservation Agent

Location

Salamander Resort & Spa, Middleburg, VA

Position Type

Full-Time Hourly 

About Salamander Resort & Spa

Nestled in the picturesque town of Middleburg, Virginia, Salamander Resort & Spa is a luxurious Five-Star/AAA Five Diamond resort. Our world-class team strives to deliver unparalleled service to our guests, ensuring every experience is memorable. Join our team and be part of a prestigious resort known for its exceptional service and dedication to excellence.

Position Overview

We are seeking a Hotel Reservation Agent to join our team. In this role, you will handle incoming calls, manage reservations, respond to guest inquiries, and promote the resort’s services and amenities. You will have the opportunity to earn up to $30 per hour through a combination of regular hourly pay and commission on sales. As a key member of our reservations team, you will help maximize yield opportunities and contribute to the achievement of revenue goals set by leadership.

Key Responsibilities

• Service Excellence

  Adhere to Five-Star and Five-Diamond service standards to ensure a superior guest experience.

• Reservation Management

  Handle reservations, group bookings, and ensure all reservation data is accurate.

• Guest Inquiries

  Provide detailed information regarding the resort’s accommodations, services, packages, promotions, and amenities.

• Sales Performance

  Meet revenue targets by promoting special offers, upselling, and maximizing booking opportunities.

• Collaboration

  Communicate effectively with other departments, including Front Desk and Conference Services.

• Reports

  Generate and manage reports, such as cancellation, booking, and arrival reports, as requested by leadership.

• Additional Duties

  Assist with other administrative tasks as needed, including rooming list management and billing updates.

Education & Experience Requirements

• Education

  High school diploma or GED.

• Experience

  One year of administrative assistant experience or equivalent combination of education and experience. Previous experience in Reservations, Customer Service, or Call Centers is preferred.

• Technical Skills

  Proficiency in Microsoft Office (Excel, Word, PowerPoint), and experience with OPERA PMS is a plus.

• Typing

  Ability to type 50+ words per minute.

• Communication Skills

  Must have excellent verbal and written communication skills.

Required Skills

• Exceptional interpersonal skills and the ability to engage with guests in a positive manner.
• Strong phone skills and ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Ability to work well both independently and as part of a team.
• Flexibility in scheduling, with availability to work full-time, including weekends and holidays (8 AM - 8 PM).

Benefits

• Health & Welfare Benefits

  Medical, dental, and vision coverage.

• Retirement

  401(k) plan for full-time and part-time employees.

• Paid Time Off

  Generous PTO and company-paid holidays.

• Employee Discounts

  Room stays, dining, spa, golf, and other amenities at Salamander properties.

• Free Meals

  Complimentary meals during shifts.

• Career Growth

  Recognition programs and opportunities for career advancement within the resort.

How To Apply

We invite you to join our friendly, diverse, and enthusiastic team of professionals committed to maintaining our Five-Star reputation. Apply online at salamanderresorts.com/careers.

Salamander Hotels & Resorts is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, disability, or any other status protected by law.