Front Desk Agent
Full-Time

Salamander Middleburg
Middleburg, VA

A property of: Salamander Collection Posted 21 days ago
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Compensation: $18.00 to $20.00 per hour

Salamander Resort and Spa is a 5 Star/5 Diamond Luxury Resort located in beautiful Middleburg, VA. We offer professional privileges, training and growth both within this beautiful horse & wine country and beyond. As an expanding luxury hospitality portfolio, the advantages and opportunities are endless - let your entrepreneurial spirit shine.

We are currently looking for Front Desk Agents- Full Time to join our 5 Star team!

Position Objective

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

Essential Job Functions
  •     Greet and welcome guests upon arrival.  
  •     Register guests into the computer, verifying reservation, address, and credit information.  
  •     Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
  •     Accept payment for guests’ accounts both at the time of registration and at checkout. 
  •     Maintain a house bank and make a deposit and accurate report of receipts daily.  
  •     Cash checks and exchange currency for guests.  
  •     Answer phone in a timely manner.  
  •     Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.  
  •     Keep activity log updated to allow for proper follow-up.  
  •     Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.  
  •     Issue key to and control entrance of safety deposit boxes.  
  •     Post miscellaneous charges as requested.
  •     In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  •     Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  •     Book reservations for those guests who approach the Front Desk.
    Education/Experience

    High school or equivalent education required.

    Must be 18 years of age or older.

    Hospitality experience is preferred.

    Basic Required Skills
  •     Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  •     Requires excellent communication and customer service skills, both verbal and written. 
  •     Must possess basic computational ability.   
  •     Must possess basic computer skills.
  •     General knowledge of the city where hotel is located and its attractions.
    • Must be available to work weekends and holidays.

    Salamander offer great benefits for Full Time and Part Time:

  •     Health & Welfare
  •     401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible
  •     Dental and Vision
  •     Paid Time Off
  •     Company Paid Holidays(8)
  •     Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.
  •     Discounts on dining, retail, spa, golf, and other hotel & resort amenities
  •     Free meals
  •     Free uniforms

    We invite you to explore joining this friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.

    Please apply online at: salamanderresorts.com/careers

  • “Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

    • Salamander Middleburg

    About Us

    Salamander Resort & Spa is a timeless destination, located in historic Middleburg, Virginia. This quintessential town is steeped in equestrian traditions, and easily accessible to Washington, D.C. The Forbes Five-Star resort is the ultimate place of discovery and the epitome of luxury, combining artfully designed facilities with unparalleled experiences, all resting on 340-acres framed by Blue Ridge Mountains, lush vineyards and horse farms.

    OVERVIEW

    Salamander Resort & Spa is found in the charming and historic small town of Middleburg, Virginia. The charismatic resort features 168 guestrooms and suites all with scenic views of the countryside. Truly dedicated to health and wellness, a 23,000-square-foot spa presents 14 treatment rooms and a private outdoor courtyard with heated pool. In addition, Salamander has built one of the finest equestrian facilities and programs in the country with 25 on-site acres dedicated to riding and a 14,000-square-foot stable. The culinary program also does not disappoint with the rustic Harrimans Virginia Piedmont Grill, a multi-experience cooking studio, well-appointed wine bar and jovial billiards room. Also offering zip lining, tennis, nature hikes, archery and an abundant amount of other outdoor activities, the adventures are endless.

    Address 500 North Pendleton Street, Middleburg, VA 20117
    Property Type Resort
    # Jobs 23
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