Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Harrisburg West/Mechanicsburg

Courtyard by Marriott Mechanicsburg

Gear up for a great stay at Courtyard Harrisburg West/Mechanicsburg. Our renovated hotel, conveniently located just off U.S. Highway 15, makes it easy to get to some of the popular local attractions such as the Carlisle Fairgrounds, Hersheypark®, Camp Hill and Roundtop Ski Resort. Prior to hitting the theme parks or meeting up with a potential client, take a moment to relax and unwind in our spacious rooms featuring luxury bedding, flat-panel TVs, mini-refrigerators and microwaves. If you need to stay productive, complete some work tasks using your room's free Wi-Fi and ergonomic workstations. Head over to our on-site restaurant, The Bistro, whenever hunger strikes. Serving delicious American cuisine, as well as Starbucks coffee and evening cocktails, it's the perfect spot to fuel up before an eventful day. Those wanting to work up a sweat during their visit can do so at our fitness center. Guest Must be 21+ to check into hotel without adult supervision