Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Courtyard by Marriott Harrisburg West/Mechanicsburg

Courtyard by Marriott Mechanicsburg

Gear up for a great stay at Courtyard Harrisburg West/Mechanicsburg. Our renovated hotel, conveniently located just off U.S. Highway 15, makes it easy to get to some of the popular local attractions such as the Carlisle Fairgrounds, Hersheypark®, Camp Hill and Roundtop Ski Resort. Prior to hitting the theme parks or meeting up with a potential client, take a moment to relax and unwind in our spacious rooms featuring luxury bedding, flat-panel TVs, mini-refrigerators and microwaves. If you need to stay productive, complete some work tasks using your room's free Wi-Fi and ergonomic workstations. Head over to our on-site restaurant, The Bistro, whenever hunger strikes. Serving delicious American cuisine, as well as Starbucks coffee and evening cocktails, it's the perfect spot to fuel up before an eventful day. Those wanting to work up a sweat during their visit can do so at our fitness center. Guest Must be 21+ to check into hotel without adult supervision