Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Assist in developing long- and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

Minimum of one year of management experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Harrisburg West/Mechanicsburg

Courtyard by Marriott Mechanicsburg

Gear up for a great stay at Courtyard Harrisburg West/Mechanicsburg. Our renovated hotel, conveniently located just off U.S. Highway 15, makes it easy to get to some of the popular local attractions such as the Carlisle Fairgrounds, Hersheypark®, Camp Hill and Roundtop Ski Resort. Prior to hitting the theme parks or meeting up with a potential client, take a moment to relax and unwind in our spacious rooms featuring luxury bedding, flat-panel TVs, mini-refrigerators and microwaves. If you need to stay productive, complete some work tasks using your room's free Wi-Fi and ergonomic workstations. Head over to our on-site restaurant, The Bistro, whenever hunger strikes. Serving delicious American cuisine, as well as Starbucks coffee and evening cocktails, it's the perfect spot to fuel up before an eventful day. Those wanting to work up a sweat during their visit can do so at our fitness center. Guest Must be 21+ to check into hotel without adult supervision