Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to the hotel.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Monitor and maintain appearance of hotel van.
Ensure confidentiality of hotel guests and security of guests’ possessions.
Other duties as assigned.

Responsibilities

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).

Qualifications

Valid driver’s license in the state of hotel’s operations.
Excellent driving record.
Must be 21 years or older.
Ability to provide legible communication and directions.
Previous guest relations and/or training.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Residence Inn by Marriott Minneapolis Edina

Relish in relaxation at Residence Inn Minneapolis Edina. Centrally located across from the city of Bloomington, our hotel makes it easy to navigate the area for work or play. With Mall of America nearby and Xcel Energy Center and Target Field just a 15-minute drive away, a new experience is always within reach. When you're not out exploring, come home to the comfort of our apartment-inspired suites featuring separate areas to live, work, dine and dream. With full-size kitchens, complimentary Wi-Fi and ergonomic workspaces, we make it easy to enhance your time away. In the morning, fuel up at our free buffet featuring a variety of breakfast favorites. Our hotel is connected to an indoor park, giving you access to an Olympic-size pool, track and fitness center managed by the city. When it's time to head home, utilize our free shuttle to Minneapolis-St. Paul International Airport just 7.7 miles away. No matter what inspires your Minnesota getaway, make it a rewarding stay at Residence Inn Minneapolis Edina.