Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Residence Inn by Marriott Minneapolis Edina

Relish in relaxation at Residence Inn Minneapolis Edina. Centrally located across from the city of Bloomington, our hotel makes it easy to navigate the area for work or play. With Mall of America nearby and Xcel Energy Center and Target Field just a 15-minute drive away, a new experience is always within reach. When you're not out exploring, come home to the comfort of our apartment-inspired suites featuring separate areas to live, work, dine and dream. With full-size kitchens, complimentary Wi-Fi and ergonomic workspaces, we make it easy to enhance your time away. In the morning, fuel up at our free buffet featuring a variety of breakfast favorites. Our hotel is connected to an indoor park, giving you access to an Olympic-size pool, track and fitness center managed by the city. When it's time to head home, utilize our free shuttle to Minneapolis-St. Paul International Airport just 7.7 miles away. No matter what inspires your Minnesota getaway, make it a rewarding stay at Residence Inn Minneapolis Edina.