Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Residence Inn by Marriott Minneapolis Edina

Relish in relaxation at Residence Inn Minneapolis Edina. Centrally located across from the city of Bloomington, our hotel makes it easy to navigate the area for work or play. With Mall of America nearby and Xcel Energy Center and Target Field just a 15-minute drive away, a new experience is always within reach. When you're not out exploring, come home to the comfort of our apartment-inspired suites featuring separate areas to live, work, dine and dream. With full-size kitchens, complimentary Wi-Fi and ergonomic workspaces, we make it easy to enhance your time away. In the morning, fuel up at our free buffet featuring a variety of breakfast favorites. Our hotel is connected to an indoor park, giving you access to an Olympic-size pool, track and fitness center managed by the city. When it's time to head home, utilize our free shuttle to Minneapolis-St. Paul International Airport just 7.7 miles away. No matter what inspires your Minnesota getaway, make it a rewarding stay at Residence Inn Minneapolis Edina.