Spa Front Desk Attendant

Full-Time

Tailwater Lodge, a Woodbine Hospitality Property, is located on 35 acres with close to 2,000 feet of river frontage on the renowned Salmon River. Tailwater Lodge is part of the Hilton Tapestry Collection and is a two-time Hilton Connie Award winner for excellence in hospitality. The Lodges includes a craft beverage tasting room, breath-taking banquet facilities and well-appointed overnight accommodations. Be part of a team that creates an awe-inspiring stay that leaves our guests eager to return.

Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently seeking a Spa Front Desk Attendant

Requirements:

• Warmly greet and assist guests with check-in, billing and check-out process
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
• Accurately book, change and cancel spa appointments
• Conduct tours of the spa facilities for potential guests when requested by management
• Maintain a thorough knowledge of general facility programs and services, and be able to explain them to guests
• Make reminder phone calls to guests about their appointments as requested
• Escort guests to appropriate locations or services
• Regularly check the relaxation lounge and locker rooms for areas that will need tidying up
• Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc.
• Accurately promote and provide detailed descriptions of retail products, sales and special promotions
• Maintain orderliness and cleanliness of retail area
• Keep Spa Reception Desk and lobby reception areas immaculate
• Protect the privacy of all guests and handle with discretion any information they may provide to the spa
• Maintain a presence of calm composure, even in the most stressful situations
• Maintain confidentiality of all Tailwater Spa proprietary information

Qualifications

• Excellent telephone etiquette and communication skills
• Must be Warm, enthusiastic and hospitable personal manner
• Good organizational skills and detail orientation
• Previous experience in working with the public both in person and by telephone
• Confidence and experience in dealing with guest relations and complaints

Why Join our Team

• Paid Sick Time for all employees
• Paid Time Off for Full Time employees 
• 401K with Employer Matching
• GO Hilton Team Member & Friends & Family Team Member Travel Rewards through Hilton