Assistant Restaurant General Manager

Full-Time

Description

At Hawks Cay Resort, located on the beautiful Duck Key in the Florida Keys, we’re passionate about providing an unforgettable experience for our guests. Surrounded by the stunning waters and vibrant tropical landscapes, our resort is dedicated to excellence in hospitality, offering a mix of adventure and relaxation. We’re currently looking to expand our team with individuals who share our commitment to outstanding service and a love for creating lasting memories. If you're eager to be part of a dynamic, supportive team in an exciting and rewarding environment, we’d love to hear from you! Join us at Hawks Cay and be part of an exceptional resort experience.

The Assistant Restaurant General Manager is responsible for supporting the management and daily operations of food and beverage services, ensuring the highest levels of guest satisfaction and quality standards. This role involves overseeing staff, coordinating service, managing inventory, and assisting in the development of menus, promotions, and training programs. The Assistant Restaurant General Manager plays a key role in maintaining a safe, clean, and efficient working environment while delivering excellent customer service.

Key Responsibilities

• Supervise and support food and beverage service staff, including servers, bartenders, and kitchen personnel.

• Assist in the recruitment, training, and development of new team members.

• Ensure adherence to company policies, procedures, and standards.

• Handle employee scheduling, performance reviews, and conflict resolution.

• Ensure all guests receive exceptional service and experience in the food and beverage areas.

• Handle guest complaints or concerns promptly and professionally.

• Monitor guest feedback to improve service quality.

• Assist in the management of daily food and beverage operations, ensuring smooth and efficient service.

• Ensure compliance with health, safety, and hygiene regulations.

• Help with managing inventory, ordering supplies, and controlling waste.

• Coordinate the setup and breakdown of dining areas, bar, and event spaces.

• Monitor costs and inventory levels to stay within budget.

• Help with pricing strategies, menu planning, and promotions.

• Assist in generating revenue through effective sales strategies and upselling.

• Support the development and update of menus and drink lists.

• Assist in organizing and executing special events and promotions.

• Ensure food and beverage offerings meet customer preferences and trends.

• Foster a positive and collaborative work environment.

• Communicate effectively with other departments, including kitchen staff and front-of-house teams.

• Attend regular meetings with the Food and Beverage Manager to discuss operations and areas of improvement.

Qualifications

• High school diploma or equivalent required; degree in hospitality management or related field preferred.

• Previous experience in a food and beverage or hospitality management role preferred (1-3 years).

Skills

• Strong leadership, communication, and organizational skills.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Knowledge of food and beverage operations, health and safety regulations, and customer service standards.

• Proficiency in Microsoft Office Suite and point-of-sale systems.

• Ability to work flexible hours, including evenings, weekends, and holidays.

Company Benefits

Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness, we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness our resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future.

Hawks Cay Resort is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.