In-Room Dining Manager

Full-Time

Description

Key Responsibilities:

• Oversee the daily operations of In-Room Dining, ensuring timely and accurate service delivery.
• Develop and implement standard operating procedures (SOPs) to maintain service excellence.
• Coordinate with the kitchen, front office, and housekeeping to ensure smooth service flow.
• Monitor and maintain inventory levels for in-room dining supplies, including food, beverages, and service ware.
• Ensure a high level of personalized service, anticipating guest needs and responding promptly to requests.
• Address and resolve guest complaints professionally to maintain high satisfaction scores.
• Maintain a strong presence in guest areas, ensuring staff adheres to service standards.
• Implement and monitor feedback mechanisms to continuously improve the in-room dining experience.
• Recruit, train, and supervise in-room dining staff, fostering a culture of hospitality and teamwork.
• Conduct regular performance evaluations and provide coaching to enhance team effectiveness.
• Schedule and assign shifts to ensure adequate coverage while managing labor costs effectively.
• Analyze sales trends and implement strategies to increase revenue through upselling and promotional programs.
• Ensure accurate billing and reconciliation of in-room dining transactions.
• Ensure compliance with health, safety, and sanitation regulations in all In-Room Dining operations.
• Maintain proper food handling, storage, and hygiene standards in accordance with local laws and company policies.
• Conduct regular training sessions on food safety, service protocols, and emergency procedures.

Qualifications & Experience:

• Minimum of 3-5 years of experience in food & beverage operations, with at least 2 years in a leadership role.
• Previous experience in a luxury hotel or resort setting preferred.
• Strong knowledge of In-Room Dining operations, food service etiquette, and POS systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including weekends, evenings, and holidays.

Physical Requirements

• Ability to operate a POS (point of sale) system and computer
• Ability to stand for extended periods and lift up to 25 lbs.