Description

The Reservations Agent has additional duties and responsibilities, including:

Providing excellent customer service to all guests
Accurately inputting reservation information including rooming lists, internet, travel agency requests and sales department requests
Accommodating special guest requests, insuring a high level of guest satisfaction
Understanding the sales strategy of hotel, property, and revenue managements systems
Processing rooming lists accurately as well as changes and cancellations for group bookings
Preparing group guest lists prior to arrival
Aggressively selling guest rooms to maximize room revenue using upselling and yield management technology
Developing a keen knowledge of all resort features and amenities

The position requires previous customer service experience preferably in a luxury hotel or resort. Excellent telephone, verbal and written communication skills are necessary.

Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.

Wequassett Resort and Golf Club

Relax against a backdrop of the sparkling waters of Cape Cod’s most celebrated destination. Dine by the seaside, or in the cozy embrace of a warm tavern. Stroll the beach while the wind kisses your face, then drift to sleep overlooking the ocean sunset. This is the magic of Wequassett.