Guest Services Agent

Full-Time

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.

As a Guest Service Agent, you will be responsible for providing a warm, friendly, and efficient experience for every guest, ensuring their stay is nothing short of exceptional.

• Welcome and assist guests from check-in to check-out with professionalism and warmth.
• Handle reservations, room allocations, and special requests efficiently.
• Be a local expert, offering tailored recommendations for dining, entertainment, and experiences.
• Manage guest inquiries and concerns, ensuring issues are resolved quickly and effectively.
• Work closely with housekeeping, concierge, and other departments to ensure a seamless guest journey.
• Process payments and maintain accurate records for all transactions.
• Promote hotel services, events, and special offers to enhance the guest experience.

Salary: £24,785 p/a + service charge

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Contribution towards Health Cash Plan

• Life Assurance

• 2 days paid volunteering leave per year

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London