Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.
The Hotel Manager functions as the primary operations leader for the property. The Hotel Manager has responsibility for all aspects of the hotel operation including the full guest journey, employee satisfaction and on property culture. Supported by the Regional General Manager, the Hotel Manager leads the operational management team in the development and implementation of hotel’s day to day operation, driving all revenues in collaboration with all other members of the regional executive team. Ensures implementation of the groups service strategy and initiatives with the objective of exceeding guest expectations and maximising profitability.
ROLE & RESPONSIBILITIES TO INCLUDE:
- Holds the full responsibility for the successful leadership and day-to-day management of both the hotel leadership team and all departmental managers within the hotel team.
- Builds effective relationships within the neighborhood, with guests and key customers through personal involvement in the day-to-day operation of the hotel being highly visible for guests and employees through proactive communication, setting and managing expectations and delivering solid business results.
- The Hotel Manager has the overall responsibility and accountability for the hotel performance including guest satisfaction, on property revenue generation, cross-/upsell, cost of sales, payroll and employee engagement.
- The individual’s success will heavily depend on working well and interdependently with relevant internal and external stakeholders and the property and regional teams.
- Supports and works with the Regional Executive Team in developing hotel tactics that are aligned with the Lore Groups business strategies to ensure sustainable work processes and systems are put in place on property to support execution of the strategy.
- Is extremely operational, guest focused and physically present in the hotel outlets and lobby areas and recognised as the face of the hotel within both the property and local community.
- Continually communicates a clear and consistent message to the team regarding hotel goals to produce desired results.
- Ensures integration of hotel goals in departmental game plans.
- Inspires and motivates team to achieve operational excellence and leads by giving the right example.
- Creates a synergistic operational management team that consistently delivers positive results and continuously strives to improve these results.
- Is proactive in analysing results and works with both the operational management and regional teams to develop effective tactics to address needs.
- Consistently introduces ideas to hotel teams and the Regional Executive Team to enable the property to remain competitive
- Champions change, ensures initiatives are implemented and communicates follow-up actions to team as necessary.
- Coaches the operational management team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee satisfaction.
- In conjunction with the Regional Finance Director and Executive Team, identifies opportunities to increase profits and create longer term asset value by challenging existing processes, encouraging innovation and driving necessary change.
- Encourages the operational management team to either establish new processes or improve existing processes to yield greater productivity.
- In conjunction with the Regional Sales / Marketing / PR Directors and Executive Team members, supports the sales strategy and encourages the operational management team to develop effective on property tactics to support the overall revenue goals and property's financial performance.
- Works hand in hand with the Regional Revenue Director to maximise room revenue to deliver RGI expectations of hotel ownership while also delivering guest service expectations.
- Coaches to enhance performance and to improve the performance of all employees across the property.
- Manages with the Regional People & Culture Director the annual performance management process and cycle via Workday.
- Hires team members who demonstrate strong functional expertise and bring energy and creativity that meet the business needs of the operation.
- Meets in person every potential operational hire prior to any hiring decision been made to ensure that the candidate is suitable for the values and a good brand fit for the hotel.
PROFESSIONAL / PERSONAL QUALIFICATIONS:
- Significant proven experience in the same or similar role ideally within different markets / locations.
- Considerable experience at Executive Team level in hotel operations and service quality levels.
- Both sales and revenue growth expertise / experience with proven long-term results.
- Extensive experience in leading rooms operations in large, upscale hotel environments is a fundamental requirement of the role.
- Extensive knowledge of the markets specific luxury / lifestyle hotel / F&B / Rooms sector.
- Proven experience at Executive Team level in rooms revenue and profitability management.
- Minimum of at least 2 -3 years of experience of both Rooms and F&B general management.
- Experience at working with outsourced / leased F&B partners is essential.
This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Contribution towards Health Cash Plan
Life Assurance
2 days paid volunteering leave per year
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme
Location: London