Description

Overnight Security Agents assist with arrivals after normal business hours, communicate all issues and concerns to the Resort Manager, and monitor security at the resort for unregistered guests, guest parking or other issues requiring attention all while providing excellent customer service.

This is an overnight position with shifts that vary from 9pm-6am.

Guest Interaction & Communication:

Greet visitors, vendors, and contractors, directing them to their destinations.

Obtain names and information from guests entering the resort.

Answer telephones courteously, relaying information to appropriate channels.

Handle guest questions, complaints, and concerns directly or escalate to the appropriate department.

Resort Oversight:

Drive the property to escort guests, monitor resort amenities for unregistered guests or issues

requiring attention.

Conduct routine checks of guest sites, noting deficiencies or maintenance issues, such as water, sewer, or parking problems.

Assist with noise complaints, parking enforcement, and other security responsibilities.

Monitor and report unusual occurrences, ensuring safety procedures are followed.

Other Duties:

Perform other tasks as assigned to ensure the smooth operation of the resort.

Hawks Cay Resort

Hawks Cay Florida Keys Resort

Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.