Restaurant Supervisor

Full-Time

Description

Description

The Food & Beverage Supervisor is responsible for overseeing the daily operations to ensure adherence to expectations set by the F&B Department with an emphasis on guest service. The Food & Beverage Supervisor will be visibly present during service to direct and manage the efficient running of the operations; strive to continually improve guest and colleague satisfaction, garner feedback and maximize the financial performance of the outlets.

Supervise day to day operations of all outlets ensuring quality standards and meeting guest expectations daily.

Be knowledgeable about Food & Beverage outlets and outlets.

Lead all daily line-ups, promote service standards, and ensure proper communication within the department.

Assist in the development and training of employees to ensure that they continue to meet and improve their performance.

Assist the Senior Management in the implementation and roll-out of F&B programs to increase revenue. And manage/implement outlet controllable expenses to achieve or exceed budgeted goals.

Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.

Assist with the scheduling of employees within their designated outlet and ensuring the closing of payroll functions in a timely manner.

Solve problems and make rational decisions quickly to meet the need of the operation required.

Successfully resolve any guest issues, complaints, or requests in a timely manner, and communicate all concerns to department heads.

Responsible for assigning and managing all opening and/or closing side duties.

Protect establishment and patrons by assuring adhering to sanitation, safety, and alcohol beverage control policies.

Skills/Knowledge Required:

The ability to motivate and inspire others to work cooperatively to achieve a designated goal and achieve departmental goals.

Must possess a positive attitude, be service oriented, be a team player and promote teamwork within multiple departments.

Must be able to multi-task in a fast-paced environment with a strong attention to detail.

Must possess excellent interpersonal, analytical, and organizational skills.

Requires excellent communication skills, both verbal and non-verbal.

Strong recollection of guest names and preferences.

Capable of providing guidance to team members during, before, and after service.

Possess basic computational ability and strong understanding of Microsoft Office and POS systems.

Knowledge of food and alcoholic beverages required.

The ability to maintain confidentiality of guest information and pertinent company data.

Flexible schedule - Willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays.

Physical Requirements:

Must be able walk, stand and exert well placed mobility.

Must be able to bend, stoop, squat and stretch.

Must be able to occasionally lift up to 45 lbs.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Qualification Standards:

Education: High school Degree required.

Experience Minimum 1-3 years of high-end hotel restaurant management experience in a luxury hotel preferred, overseeing multiple outlets.

Licenses or Certificates: SERV Safe certified required.