Location

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description

As Front Office Supervisor, you will have the opportunity to be at the heart of guest experiences, working in a dynamic and fast-paced luxury environment. Your leadership at the desk will directly impact guest satisfaction, associate engagement, and the overall success of our Front Office team. If you are passionate about hospitality and thrive in a front-facing leadership role, we invite you to apply and be part of an exceptional team.

Omni Benefits Include

Free Downtown Parking in our Underground Garage
Associate Cafeteria with Daily Complementary Hot Meals
Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

Lead from the front by maintaining an active presence at the front desk, assisting guests, and supporting associates.
Ensure all guests receive a luxury experience through personalized interactions and seamless check-in/out processes.
Provide real-time coaching to Front Desk Agents to elevate service and efficiency.
Resolve guest concerns promptly and professionally, coordinating with relevant departments as needed.
Manage third-party OTA reservations, ensuring accuracy in Opera PMS and resolving any discrepancies.
Monitor and address OTA guest special requests, billing issues, and reservation modifications.
Collaborate with Revenue and Reservations teams to optimize room availability and rate management.
Utilize Opera PMS for guest check-ins/outs, profile updates, and billing accuracy.
Monitor and respond to guest requests and issues via Synergy, ensuring timely resolution.
Utilize ALICE for guest text messaging, handling lost and found inquiries, and coordinating guest amenities.
Support housekeeping and maintenance by ensuring reported issues are logged and followed up on.
Support new hire training, ensuring team members are proficient in all front office systems and service standards.
Motivate and engage the front desk team, fostering a culture of excellence and accountability.
Assist in scheduling and ensuring appropriate desk coverage based on business levels.
Oversee daily cash handling, billing, and payment processes to ensure accuracy.
Assist with reporting and data tracking related to guest feedback, OTA performance, and front office efficiency.
Ensure adherence to hotel policies and procedures while maintaining brand standards.
Perform other duties as assigned.

Qualifications

Experience: 2+ years in a front office role, preferably in a luxury hotel environment.
Systems Knowledge: Proficiency in Opera PMS, Synergy, ALICE, and OTA extranets is strongly preferred.
Leadership: Strong ability to lead by example, coach team members, and foster a guest-centric culture.
Problem-Solving: Ability to think quickly and resolve guest concerns effectively.
Communication: Excellent verbal and written communication skills.
Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays as needed.
Previous guest relations training is preferred
Must be able to stand for duration of shift.
Must be able to lift at least 50lbs.
Must be able to work in both interior and exterior of hotel, ranging from normal office conditions to extreme weather conditions.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.

Omni Austin Hotel Downtown

AUSTIN, TEXAS

STAY IN OUR DOWNTOWN AUSTIN HOTEL NEAR 6TH STREET

Fresh from a multi-million dollar renovation, Omni Austin Hotel Downtown is better than ever. Renewed in mid-century style, this downtown Austin hotel offers vibrant color and playful details from the lobby to your guest room. Walk to the Austin Convention Center or the Texas State Capitol for business. Just blocks away, dive into Austin’s nightlife and hear live music in entertainment hotspots like Sixth Street, Rainey Street and the Red River Cultural District. At the hotel, pick up a coffee and a handcrafted pastry at President’s House Coffee and snack on laid-back fare at Capital A inside the hotel’s large glass-walled atrium. From meetings and events to weddings to an unforgettable weekend away, there’s no better place to experience the energy of the Texas capital than from our hotel in downtown Austin, TX.