Description

What will I be doing?

As Event Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

Organize, plan and prioritize your duties by developing plans and goals.

Timely communication to internal and external clients via telephone, email, written documents or in person.

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

Demonstrate knowledge of job systems, products, systems, and processes.

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

Selling and influencing both internal and external clients.

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

Participate in customer site inspections and assist with the sales process as necessary.

Other duties as necessary based on business needs.

Regular attendance.

What are we looking for?

Minimum 1 Year of Hospitality Experience, related experience at manager level.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems (Delphi, Opera)
Excellent listening and problem solving skills
Ability to exceed expectations of guests and team members
Negotiating skills

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

Paid Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Vacation, Sick and Holiday Pay
Company Basic Life Insurance
Company paid Accidental Death & Dismemberment
Company paid Short Term Disability
Company paid Long term Disability
401k Retirement Plan

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Hamilton Hotel

A D.C. destination since 1922, Hamilton Hotel’s present is as storied as its past. With thoughtful amenities, exclusive partnerships, and a unique approach to service, every stay is a new chapter in Hamilton history.

Our dedicated and knowledgeable concierge team is available round the clock to provide assistance with any request, from booking tickets to local attractions to recommending top-rated restaurants in the area. Our staff is committed to ensuring that each guest has a memorable experience during their stay with us. Our concierge services are designed to make your stay at the Hamilton Hotel as comfortable as possible