Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift Paid medical days and paid personal days Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Extended Health and Dental benefits for you and your dependents 30 days after joining Tuition reimbursement program 2023 and 2024 Great Place to Work Certified 

About the Role: Assistant F&B Manager - IRD

The Assistant F&B Manager - IRD at Park Hyatt Toronto is responsible for delivering a refined and seamless dining experience to guests’ in-room while ensuring the highest standards of cleanliness, sanitation, and operational excellence in all back-of-house areas.. You will manage and support the In-Room Dining team, emphasizing guest satisfaction, operational efficiency, and adherence to Park Hyatt’s distinguished service standards.

DUTIES AND RESPONSIBILITIES:

Lead the team to deliver a top-tier dining experience, ensuring every detail reflects a luxurious in-room ambiance. Oversee order-taking, delivery, and service sequences, ensuring alignment with Park Hyatt standards. Train and encourage team members to greet guests by name, use Park Hyatt verbiage, and engage in meaningful interactions that enhance the guest experience. Enforce protocols on entering rooms, posture, and mannerisms to uphold the brand’s refined standards. Ensure the team has a thorough understanding of hotel offerings, especially the beverage list, and provide training on up-selling and cross-selling techniques.

Other Responsibilities

Develop and lead training programs focusing on in-room dining etiquette, grooming standards, and room service sequences. Promote a service-focused attitude among team members, encouraging an understanding of luxury standards and guest engagement techniques to exceed expectations. Collaborate with the F&B and Culinary teams to meet daily operational needs Guarantee adherence to all health and safety standards, ensuring the back-of-house areas are equipped and maintained to prevent hazards.

Requirements

Minimum of 2 years in a similar role within hotel F&B operations Strong communication and team management skills; able to lead by example Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Service-oriented, with a flexible schedule and detail-focused approach Experience working in a unionized environment is an asset

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Park Hyatt Toronto

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.