Group Sales Manager

Full-Time

Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? 

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto? 

Complimentary meal during shift  Paid medical days and paid personal days  Employer RRSP Matching Contributions  Complimentary hotel nights and discounts at Hyatt properties around the world  Extended Health and Dental benefits for you and your dependents 30 days after joining  Tuition reimbursement program  2023 and 2024 Great Place to Work Certified  

SUMMARY

About the Role – Group Sales Manager

Competencies for a Sales Manager should be a fully competent individual with experience in luxury hotel sales.   The Sales Manager is responsible for selling to all segments. The position is accountable for proactively soliciting and handling group opportunities with significant revenue guestroom and event F&B revenue potential. In this role the manager works to develop, build and maintain long-term, value-based customer relationships in order to achieve related revenue goals and repeat booking opportunities. According to hotel need, the Sales Manager is assigned a sales territory, which may be vertical or geographical, along with assigned key accounts. An important part of the role is to ensure business is turned over properly and in a timely fashion for proper service delivery. A key responsibility is to drive customer loyalty by delivering service excellence throughout each customer experience, and to provide high-level service to our customers in order to grow the account.

Sales goals will be determined quarterly with the DOSM and Hyatt RVP based on the hotels budget and forecasted projections.  Hyatt PRIDE is the company’s compensation and incentive program that is paid out quarterly with a year-end achievement status based on actualized revenues to goal achievement.

Some of the responsibilities include:

Works collaboratively with hotel teams, Hyatt Sales Force, Convention Bureaus and other hotel counterparts to drive revenue and ensure customer satisfaction and increase market share. Builds and strengthens relationships with existing and new customers, industry organizations to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows. Business travel demands based on budgeted events which may include weekends and evenings Develops and manages relationships with key stakeholders, both internal and external. Understands the overall market including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell in a competitive manner. Targets accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation. Develops and implements an effective sales plan. Executes designated sales strategies to develop and solicit specific accounts to achieve hotel and individual revenue goals. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Interacts with guests to obtain feedback on product quality and service levels. Interacts with the operation team to ensure understanding of guest needs and in creating a working relationship within all areas of the operation

Requirements

Strong interpersonal skills and ability to develop constructive and cooperative working relationships with others, and maintain them over time. Ability to think creatively to develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. Strong analytical skills and ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution. Develop specific goals and plans to prioritize, organize, and accomplish your work

Hyatt systems knowledge is critical and includes the following:

• Lanyon RFP
• Cvent
• Tour Connection
• Opera
• Reserve
• HyattConnect
• SharePoint
• Envision Sales

 Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.