Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Courtyard Hershey Chocolate Avenue

Courtyard by Marriott Hershey Chocolate Avenue

Discover excellent amenities in an ideal location at Courtyard Hershey Chocolate Avenue. Our brand-new hotel is located minutes from Hersheypark, near the vibrant downtown area of Hershey, PA. Guests enjoy our hotel's proximity to Hershey's Chocolate World, Hershey Giant Center and Hersheypark® Stadium. Enjoy complimentary on-site parking and free Wi-Fi in all hotel rooms and public areas. Stop by The Bistro, our hotel restaurant, for breakfast, dinner or cocktails. Stay fit in our 24-hour fitness center, or take a dip in our heated indoor pool. Those looking to host a gathering or meeting appreciate our elegant meeting space in Hershey, PA, enhanced by AV technology and premier catering. Settle into spacious hotel rooms and suites, featuring plush bedding, a mini-fridge and HDTV. Our two-room suites boast separate living areas. Enjoy a stylish stay near Hersheypark at our modern hotel.