Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Hershey Chocolate Avenue

Discover excellent amenities in an ideal location at Courtyard Hershey Chocolate Avenue. Our brand-new hotel is located minutes from Hersheypark, near the vibrant downtown area of Hershey, PA. Guests enjoy our hotel's proximity to Hershey's Chocolate World, Hershey Giant Center and Hersheypark® Stadium. Enjoy complimentary on-site parking and free Wi-Fi in all hotel rooms and public areas. Stop by The Bistro, our hotel restaurant, for breakfast, dinner or cocktails. Stay fit in our 24-hour fitness center, or take a dip in our heated indoor pool. Those looking to host a gathering or meeting appreciate our elegant meeting space in Hershey, PA, enhanced by AV technology and premier catering. Settle into spacious hotel rooms and suites, featuring plush bedding, a mini-fridge and HDTV. Our two-room suites boast separate living areas. Enjoy a stylish stay near Hersheypark at our modern hotel.