Description of the Role:

The Front Desk Agent/Night Auditor at Arlo Chicago is responsible for providing excellent customer service to guests, handling check-ins and check-outs, and maintaining accurate financial records during their shift.

Responsibilities:

Greet and welcome guests in a friendly and professional manner
Handle guest check-ins and check-outs efficiently
Answer and direct phone calls
Manage reservations and room assignments
Process payments and maintain accurate financial records
Offer assistance and information to guests about hotel facilities and services
Resolve guest complaints and ensure guest satisfaction
Maintain a clean and tidy front desk area
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audit

Requirements:

Prior experience in a customer service role/Night Auditor
Knowledge of hotel property management systems
Proficient in using computers and software applications
Strong communication and interpersonal skills
Ability to work well under pressure and handle difficult situations
Flexibility to work night shifts and weekends
High school diploma or equivalent
Opera Cloud a Plus
Hotel Experience

Benefits:

$23 per hour compensation
Opportunity for career growth and development
Healthcare benefits
Paid time off and vacation
Employee discounts

About the Company:

Arlo Chicago is a renowned hotel located in the heart of Chicago, Illinois. We are committed to providing an exceptional guest experience through our modern facilities and top-notch service. Join our team and be a part of our success story.

Apply now to join Arlo Chicago as a Front Desk Agent/Night Auditor!

Arlo is an equal-opportunity workplace, committed to providing an inclusive and welcoming environment for all employees. The company values diversity and ensures that employment decisions are made without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Arlo Chicago

The city’s hottest new hotel, formerly Hotel Julian, puts you at the heart of downtown Chicago, steps from iconic Millennium Park. Our guest rooms feature modern design and smart amenities, with a new take on the old soul of the landmark 1916 Atlantic Bank building. Come and experience Chicago’s then and now and make us your home base for today’s urban adventures.

Meet, mingle, make magic happen. Event spaces at Arlo Chicago channel the savvy vibes of the city we call home. Whether your event is corporate or casual, we’ve got what you need to host spirited cocktail receptions, productive brainstorms and business dinners, and stylish brunches at our lobby bar and restaurant.

You’re steps from iconic Millennium Park and Navy Pier. At the intersection of the Magnificent Mile’s style, the Cultural Mile’s best art, and the Loop business district’s on-it energy. Tap into the vitality of downtown Chicago, with the best of our city at your fingertips.