Description

The Reservations Team Supervisor has additional responsibilities including:

Providing excellent customer service to all guests
Accurately inputting reservation information including rooming lists, internet, travel agency and sales department requests
Accommodating special guest requests, ensuring a high level of guest satisfaction
Understanding the sales strategy of the resort, property, and revenue management systems
Ensuring that the reservations team has thorough knowledge of the resort’s features, amenities, special events/activities
Monitoring performance of reservations agents for quality, consistency, and accuracy
Ensuring that all group and wedding rooms requirements are accurately communicated
Assisting reservations agents whenever necessary

The position requires previous hotel experience in a similar capacity and the ability to train and motivate a team.

Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two beaches, boating and sailing, four tennis courts, and championship golf.

Wequassett Resort and Golf Club

Relax against a backdrop of the sparkling waters of Cape Cod’s most celebrated destination. Dine by the seaside, or in the cozy embrace of a warm tavern. Stroll the beach while the wind kisses your face, then drift to sleep overlooking the ocean sunset. This is the magic of Wequassett.