Compensation: $20.00 to $24.00 per hour

Why us?

Sage has moved beyond cookie cutter to light the way—not for what our hotels “should be”, but “could be”. At Sage Hospitality Group, we’re looking for people who aren’t afraid to step a little outside of the box. Our associates are the best in the business. Smart and calculated, authentic and different, creative and independent.

Job Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Responsibilities

Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate activities and foster good relations with our valet and taxi services.
Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
Ensure all Front Desk Associate duties are completed daily.

Qualifications

Education/Formal Training

High School diploma or equivalent

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Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

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Knowledge/Skills

Requires working knowledge of guest services and hotel services, policies or operations.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read written forms of communication and monochrome computer screen.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

Salary

USD $20.00 - USD $24.00 /Hr.

As we work to fully resume Sage’s operations, we want to connect with the best and brightest talent out there – YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.

Cambria New Orleans Warehouse District

Cambria Warehouse District - we're the new kids on the block in the heart of New Orleans. Ideally located at 632 Tchoupitoulas Street, in the trendy Warehouse District and just four blocks from the historic French Quarter, this new hotel promises to impress locals and NOLA tourists alike. Designed to fit into its historic context, it is a simple palette of bricks, steel and glass, with a contemporary design, giving the building a timeless but distinctive appearance. Design elements of the boutique hotel are modern, playful and uniquely local, including a comfortable lobby lounge. Boasting 162 gorgeous techy tricked-out rooms and 1,200 square feet of functional and fully customizable meeting space, we're confident we've got the WOW factor covered. Are you just as passionate about creating "wow" experiences? Fantastic. We know it takes a motivated, enthusiastic, and downright dedicated team to make the hotel engine run. And we also know it takes the right people, in the right places, to create memorable experiences and inspire guest loyalty. Whether you're a behind the scenes engineer keeping our rooms cool, a creative culinarian making our meals special, or a front desk agent doing mission impossible - keeping HOT guests from losing their COOL - we know everything we do begins and ends with you. Ready to make an impact? Tell us your story, your accomplishments, and what makes you tick. In short, if you love this business, or have always known you were supposed to be part of it and it shows, you've come to the right place. Welcome to Cambria Hotel & Suites. Benefits? Yes indeed. We have brag worthy benefits thanks to our competitive health plan options you can actually afford, paid time off we actually want you to take (go, visit your Mom, she misses you!), and career opportunities that actually motivate and excite. Ready to learn more? Check out our Fillmore Hospitality page for additional scoop.