Guest Service Associate

Full-Time

Position Objective

Do you have a genuine interest in people? Then we have a genuine interest in you!

We are looking for individuals who have a desire to please our guests and a drive to exceed their expectations daily. This individual will be responsible for attending to guest needs, including but not limited to, guest registration, check-out and cashiering. This position is vital in creating memorable interactions with each guest, and also in maintaining our standards of luxury. 

Essential Job Functions

• Greet and welcome guests upon arrival
• Register guests into the computer, verifying reservation, address, and credit information
• Promote the Guest Loyalty Program and provide recognition and benefits to all present members
• Accept payment for guests’ accounts both at the time of registration and at checkout
• Maintain a house bank and make a deposit and accurate report of receipts daily
• Cash checks and exchange currency for guests
• Answer phone in a timely manner
• Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay
• Keep activity log updated to allow for proper follow-up
• Ensure guest satisfaction, utilizing the empowerment certificates when appropriate
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
• Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions
• Book reservations for those guests who approach the Front Desk

Education/Experience

• High school or equivalent education required
• Must be 18 years of age or older
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
• Must be able to change activity frequently and cope with interruptions

Requirements

• Must be able to speak, read, write and understand English
• Must be able to read and write to facilitate the communication process
• Requires good communication skills, both verbal and written
• Must possess basic computational ability
• Must possess basic computer skills
• General knowledge of the city where hotel is located and its attractions
• Extensive knowledge of the hotel, its services and facilities

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
• Must be able to stand and exert well-paced ability for up to 4 hours in length
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to exert well-paced ability in limited space
• Must be able to lift up to 15 lbs. occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
• Ability to spend extended lengths of time viewing a computer screen
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.