In-Room Dining TSA (Telephone Service Associate)

Full-Time

Position Objective

Responsible for the positive experience of guests through effective communication with hotel guests who are calling to place a Suite Service order. Adhere and follow Food and Beverage culture and vision in accordance to F&B core standards. 

Essential Job Functions

• Be the initial contact for all guests looking to enjoy Suite Service.
• Take orders for food and beverage requests, using suggestive selling techniques and knowledge to guide the guest through their meal.
• Control the flow of orders by quoting preparation time properly. 
• Organize and process all amenity requests.
• Complete opening and/or closing side duties. 
• In addition to performance of the essential functions, this position maybe required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manger based upon the particular requirements of the hotel:

1. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, and general clerical/cashier duties.
2. Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
3. Additional duties as necessary and assigned. 

Education/Experience

Requirements

• Must be able to speak, read, write and understand English
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written. 
• Knowledge of all menu items, prices and general service procedures. 
• Must possess basic computational ability. 

Physical Demands

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions
• May be required to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; to deal with problems involving several concrete variables in standardized situations. 

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.