Hotel Lobby Attendant @ Waterstone Resort by Hilton

Full-Time

Waterstone Resort & Marina, A Hilton Curio Collection hotel, is seeking a dynamic, service-oriented Lobby Attendant (2 AM shifts/3 PM shifts per week) to join our team! Waterstone is managed by Schulte Hospitality Group (SHG), an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Job Duties And Responsibilities

• Keep lobby, elevators, stairways, hallways, lounge areas, and Front Desk areas to ensure they are clean, neat, and free of all trash and debris
• Clean and maintain public restrooms in a neat and orderly fashion to provide fresh and attractive facilities for guests. Restrooms must also be checked on once an hour to ensure they stay neat and clean.
• Clean hotel offices to provide clean, neat, and fresh work areas
• Clean locker rooms and other back of the house areas to maintain a clean, safe working environment
• Clean the outside areas of the hotel in order to provide a clean exterior of the hotel
• Report any unusual or extraordinary issues to ensure they are handled in a timely manner
• Adheres to scheduled work hours to ensure proper coverage of work assignments
• Understand how to use and maintain floor cleaning equipment
• Acquire working knowledge of the hotel features and its facilities in order to provide appropriate information in response to guest questions
• Participate in overall hotel maintenance and cleanliness by reporting any deficiencies in equipment and installation
• Contribute to minimizing guest complaints
• Ensure a professional attitude and appropriate attire when on property, ready to serve a guest at any time
• Respond to radio calls professionally and promptly
• Buff, wax, and polish floors. Vacuum, shampoo and remove gum spots or stains as needed
• Maintain excellent levels of internal and external customer service
• Provide two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Other assignments are assigned to meet the business needs

Education And Experience

• Minimum of one (1) year in housekeeping position preferred
• Minimum of High School education, post-high school education preferred 

Knowledge, Skills, And Abilities

• Ability to multi-task 
• Ability to communicate effectively verbally and in writing in English
• Team player 
• Ability to exceed expectations of guests 

• Knowledge of cleanliness standards 

Our Company

Schulte Companies are a leading third-party management company with deep, multi-generational experience in all aspects of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating in more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Free Employee Meal Daily
• Free On-Site Employee Parking
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.