Housekeeping Assistant Director

Full-Time

The Faena Culture

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.  

Job Overview

The Faena Housekeeping Assistant Director manages the day-to-day operations of Housekeeping. Management of all aspects of a 24-hour housekeeping operation. This position provides leadership and direction to the office coordinator, housemen, public areas, room attendants, turndown attendants, supervisors and butlers. Supports the Housekeeping Director with operational and administrative duties and liaise with the Front Office and other teams to create lasting memories for all Faena Guests.    

Duties And Responsibilities 

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Maintain positive resident and guest relations at all times.
• Assist with resolution of resident and guest complaints, ensuring follow through and satisfaction.
• Responsible for the hiring, training, and direction of new department employees.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
• Manage the daily operations of the Housekeeping, Faena Butlers, Valet and the Uniform room.
• Responsible for budgeting, forecasting, and financial planning of the departments.  
• Manage the recruitment, training and development of staff. Always ensuring that productivity, guest satisfaction and high staff morale is taken into consideration upon decision making.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards
• Manage operating expenses to maximize.
• Manage the daily operations of the Housekeeping, Faena Butlers, Valet and the Uniform room.
• Responsible to assist with the budgeting, forecasting, and financial planning of the departments.  
• Manage the recruitment, training and development of staff. Always ensuring that productivity, guest satisfaction and high staff morale is taken into consideration upon decision making.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Manage operating expenses to maximize.
• Conduct monthly supply, linen and uniform inventories to ensure accurate management of resources
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.   
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
• Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Requirements 

• High school graduate or equivalent vocational training.
• 3 to 5 years of experience as Housekeeping Director. 
• Fluency in English both verbally and non-verbally.