Casa Faena Cocktail Server

The Faena Culture

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.  

Job Overview

Take orders, retrieve and serve alcoholic, non-alcoholic beverages and meals to guests, courteously and efficiently according to Hotel specifications. Assist in the maintenance of the outlet area and equipment.

Duties And Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.   Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Maintain complete knowledge of Point of Sale and manual systems.
• Complete opening side duties:

1. Fold/stack cocktail napkins.
2. Stock swizzle sticks, straws, matches
3. Line cocktail trays.
4. Stock glassware.
5. Place ashtrays with matches on tables.
6. Restock supply cabinet.
7. Change date on credit card imprinter at opening shift.
8. Prepare bowls of bar snacks.
9. Set up candles/centerpieces.

• Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
• Input orders into system and ensure transmission is verified by Bartender/Kitchen.
• Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar.
• Retrieve orders from designated areas and serve to guest's.
• Provide club service for designated beverages.
• Open and serve wine/champagne bottles.
• Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
• Remove soiled wares from tables to dishwashing area.
• Present guest checks and process payments through the Bartender/Cashier.
• Adhere to all cash handling and credit policies/procedures.
• Extend courteous salutations when guests leave outlet an invite them to return.
• Clean and reset tables immediately after guests depart.
• Clearly communicate last call at designated closing time to guests.
• Collect and report tips at the end of assigned shift.
• Use all chemicals in accordance with OSHA regulations and Hotel requirements.
• Complete closing side duties:

1. Properly store all reusable goods.
2. Remove snack bowls from tables.
3. Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables.
4. Restock supply cabinet.
5. Secure all storage areas.

• Complete all closing reports in the Point of Sale system.
• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts

Physical Abilities

• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 100 pounds.
•  Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond dangerous to situations.
• Requires mobility.  Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
• Remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Some of the work will occur in different locations of the hotel