Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Miami Homestead

Enjoy a radiant stay in The Sunshine State when you visit Courtyard Miami Homestead. Conveniently located near Everglades National Park, our hotel makes it easy to visit loved ones at Homestead Air Reserve Base or conduct business at Turkey Point Nuclear Plant. Upon your arrival, take a moment to catch up on some much needed rest in our spacious rooms featuring an array of modern amenities including free Wi-Fi, ergonomic workstations, mini-refrigerators and flat-panel TVs. Head over to our lobby when you get hungry. Our on-site restaurant, The Bistro, offers delicious American cuisine that you can pair with a cup of Starbucks® coffee or an evening cocktail. Don't skimp on your exercise goals during your visit. Instead, stay happy and healthy with the help of our 24-hour fitness center, or by taking a refreshing swim in our sparkling outdoor pool. Regardless of if you're meeting with potential clients or simply exploring what South Florida has to offer, make your stay a success at Courtyard Miami Homestead.