Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Miami Homestead

Enjoy a radiant stay in The Sunshine State when you visit Courtyard Miami Homestead. Conveniently located near Everglades National Park, our hotel makes it easy to visit loved ones at Homestead Air Reserve Base or conduct business at Turkey Point Nuclear Plant. Upon your arrival, take a moment to catch up on some much needed rest in our spacious rooms featuring an array of modern amenities including free Wi-Fi, ergonomic workstations, mini-refrigerators and flat-panel TVs. Head over to our lobby when you get hungry. Our on-site restaurant, The Bistro, offers delicious American cuisine that you can pair with a cup of Starbucks® coffee or an evening cocktail. Don't skimp on your exercise goals during your visit. Instead, stay happy and healthy with the help of our 24-hour fitness center, or by taking a refreshing swim in our sparkling outdoor pool. Regardless of if you're meeting with potential clients or simply exploring what South Florida has to offer, make your stay a success at Courtyard Miami Homestead.