Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Comfort Suites Newark- Airport

Easy access to a world of travel options

Located close to Newark Liberty International Airport, Comfort Suites^® is an ideal location for getting people together from around the world. Whether you have a meeting, conference, or other group event in the works, consider our hotel for the gathering. We’re also a quick trip from all of New York City, a bonus for business travelers who have Big Apple business to attend to—or tickets to a Broadway show. Have kids at New Jersey Institute of Technology, Rutgers University, or Seton Hall University? We’re a quick trip away.

With rooms that are 25 percent larger than standard hotel rooms, our hotel provides plenty of room to work, read your free daily newspaper, stretch, or even get in a yoga session to start your day. Guests who prefer a more active workout can head to our onsite fitness center.

Jumpstart the day with free hot coffee each morning. Then it’s off to your on-property meeting or, if you’re heading into NYC, a quick walk to the bus or we’ll call a taxi for you.