Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

Prior Choice Hotels experience required.
Minimum of five years of progressive leadership experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Comfort Suites Newark- Airport

Easy access to a world of travel options

Located close to Newark Liberty International Airport, Comfort Suites^® is an ideal location for getting people together from around the world. Whether you have a meeting, conference, or other group event in the works, consider our hotel for the gathering. We’re also a quick trip from all of New York City, a bonus for business travelers who have Big Apple business to attend to—or tickets to a Broadway show. Have kids at New Jersey Institute of Technology, Rutgers University, or Seton Hall University? We’re a quick trip away.

With rooms that are 25 percent larger than standard hotel rooms, our hotel provides plenty of room to work, read your free daily newspaper, stretch, or even get in a yoga session to start your day. Guests who prefer a more active workout can head to our onsite fitness center.

Jumpstart the day with free hot coffee each morning. Then it’s off to your on-property meeting or, if you’re heading into NYC, a quick walk to the bus or we’ll call a taxi for you.