Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Comfort Suites Newark- Airport

Easy access to a world of travel options

Located close to Newark Liberty International Airport, Comfort Suites^® is an ideal location for getting people together from around the world. Whether you have a meeting, conference, or other group event in the works, consider our hotel for the gathering. We’re also a quick trip from all of New York City, a bonus for business travelers who have Big Apple business to attend to—or tickets to a Broadway show. Have kids at New Jersey Institute of Technology, Rutgers University, or Seton Hall University? We’re a quick trip away.

With rooms that are 25 percent larger than standard hotel rooms, our hotel provides plenty of room to work, read your free daily newspaper, stretch, or even get in a yoga session to start your day. Guests who prefer a more active workout can head to our onsite fitness center.

Jumpstart the day with free hot coffee each morning. Then it’s off to your on-property meeting or, if you’re heading into NYC, a quick walk to the bus or we’ll call a taxi for you.