Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to the hotel.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Monitor and maintain appearance of hotel van.
Ensure confidentiality of hotel guests and security of guests’ possessions.
Other duties as assigned.

Responsibilities

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).

Qualifications

Valid driver’s license in the state of hotel’s operations.
Excellent driving record.
Must be 21 years or older.
Ability to provide legible communication and directions.
Previous guest relations and/or training.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Newark-University of Delaware

Rest and recharge at our hotel in Newark, Delaware

Located on the University of Delaware campus and surrounded by popular downtown destinations including Newark Main Street, Christiana Mall, Deerfield Golf Club, and the Casino at Delaware Park, the Courtyard Newark-University of Delaware puts you in the middle of everything. Our hotel offers free parking in addition to comfortable rooms and suites, featuring complimentary Wi-Fi, luxurious bedding, and flat-screen TVs. Have a delicious meal at our on-site restaurant, The Bistro, serving American cuisine and Starbucks® coffee, or enjoy a handcrafted cocktail or local craft beer at our Lobby Bar and Lounge. Host your next meeting or event in one of our two contemporary meeting venues. Our pool was recently closed, and will be replaced with a state-of-the-art fitness center. Whether you're on-the-go or have time to spare, maintaining a healthy lifestyle is easy with our new 24-hour fitness center. Hotel housekeeping is operating at a modified version, refreshing only what’s necessary based on guest needs.